Shop Policies

Welcome to Carolina Russo Art Shop, here you find my watercolor paintings, illustrations, hand signed reproductions fine art prints in limited and open editions, hand embellished prints, custom work. Sometimes you find other kinds of my artworks created in other mediums. Browse around and check my about page for more info on what I do, also make sure to read all my Shop Policies!

Accepted secure payment method PayPal

Returns and Exchanges:
I don’t accept returns, exchanges, or cancellations! Please contact me if you have any problems with your order. All sales are final.
I only accept cancellation on commission orders within 24 hours, deposit is non refundable.
If you have any concerns once your item arrives please don’t hesitate to contact me as soon as possible. I want to be sure that you’re completely satisfied and happy with your purchase of my Art and I will work out something with you.

The following items can’t be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

Limited Edition Prints hand signed with number and date of issue
Custom paintings or personalized illustrations orders.
If you have any questions about a painting, please email me all the questions prior your purchase. I will be happy to answer and help you.

I gladly accept payments through Direct Checkout via PayPal. Payment is expected at the moment of purchase when you receive the PayPal invoice as order confirmation. The shipment of your order will be made when payment is received and the item is ready, usually within 1 – 3 days. If is a custom order, it can take up to 10 – 14 business days to complete, depends the complexity of the artwork and if there is a wait list. I will make sure to communicate with you my timeline. Note that in case of International shipping it can take up to two weeks or more.

Your order will be shipped as soon is ready and payment is cleared. All items will be sent to you packaged securely with love and care. I ship within US via USPS First Class Parcel, tracking included. Delivery time is usual 4 – 7 days. If you’re in need of a faster shipping option with a Priority Mail, please make sure to let me know while completing the order form leave me a note in the comment box and I will issue for you a shipping upgrade.
Damage encountered during shipping is the responsibility of the shipper Postal service.
International Shipping is made via USPS First Class Mail International, sorry tracking number is not provided with this service.
Predicted delivery time for international orders vary by location, from 10 days to more like 2-3 weeks.
International buyers are responsible for any taxes and custom fees if applied.

Additional policies and FAQs:
Just a note….Keep in mind these items are handmade and have natural flaws due to the nature of being a handmade item. Please take that into consideration before buying and look over the photos carefully before you purchase. I like to take care personally all my Limited Edition Prints which are printed and handled only by me in my studio. Please remember that variation and settings of computers monitor displays the colors you see on your computer may vary slightly from the actual item. Of course every artwork is always more beautiful when tangible and in person.

All images are Copyright © Carolina Russo, Carolina Russo Art

All rights are reserved by the artist. You are NOT purchasing the rights to the art. After the sale of original art or prints, the Artist retain all the rights and no publishing, printing, reproduction, distribution, copies, imitations or any other type of reproduction may be performed without the written permission of the artist. Tattoos included. Please ask before and I will gladly work something out with you or create something custom especially for you.

Thank you very much for your support.

Thank You

©Copyright Carolina Russo –